24/7 Toll Free:+1-888-962-3913

Sales Ticket - items:invoices, renewal, pre-sales questions.
Support Ticket - items:server and panel troubleshooting.
Abuse Ticket - items:DMCA, abuse and TOS questions.

Office hour
Mon-Fri:Average ticket and mail response time in 24 hrs.
Sat-Sun:Average ticket and mail response time in 48 hrs.
Livechat:Daily untime. 

Ticket Urgency
High:Critical service impacting (unable to connect to server)
Medium:Application or O/S level issue (able to connect to server)
Low:Non critical requests, licensing, general questions
In case of national holidays or other factors, it is not according to above time. Officehour will be announced separately.